Our Mail Order Returns Policy

1. If the products are the subject of any warranty or guarantee given by the manufacturers or suppliers of those products, we guarantee to you that such products will be free from defects caused by faulty materials or poor workmanship for the period of that warranty or guarantee.
Under this warranty or guarantee we will, at our option, either repair or give a replacement of equivalent quality. Or we will issue a credit to you.

This is subject to :

a. You notifying us in writing within 3 days of your first discovering the defect;

b. The products having been used in an appropriate manner and/or as prescribed in the operating instructions (if any);

c. You delivering the products

How to order

Sunglasses Direct - How to order UK designer sunglasses and accessories

This site offers three routes to purchase your goods. Making a purchase couldn't be any easier. The following is detailed information about:

• How to order from this site
• Payment methods
• Other notes on using this site

If you would like to view our Terms & Conditions before the checkout procedure please click here.

How to order

To order products using this website, simply follow these steps:

1. Click the button to the left corresponding to the type of product you wish to purchase.
2. Find the product(s) you wish to purchase.
3. You will be given the option of viewing a bigger image and more details, simple click the link 'click for more details' or the product name, you will still have the ordering options available in the pop-up window.
4. For each product, select the options you require (if applicable), the quantity you require, then click the 'Add to cart' button. A box will be shown (your 'Shopping Cart') containing the product(s) you wish to purchase.
5. After you have finished your shopping, click on the 'View Cart' button to the left.
6. At the View Cart page, make sure the cart contains the products you wish to order, then click on the 'Checkout' button.
7. At the checkout page, make sure the product details are correct, fill in any information the page requires, and click the second checkout button.
8. At the new page, fill in your details (such as address and so on), select a payment method, then click the proceed button.
9. Depending on what payment option you have chosen, you will be taken to a new page where you may finish inputting your payment details.

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Payment Methods

Pay via Secure Server

Payments can be made over the internet utilising our 128bit secure server with the added security of PGP encryption software. For a detailed explanation of this please see the safe site section.

Pay Over the Phone

To place an order, please call us on 0115 9582 888 and speak to one of our advisors. Lines are open between 9am and 5.30pm Monday to Friday. We accept Delta, Visa, Visa Debit, MasterCard and Switch. Please have your credit card details available.

Send a Fax

The shopping cart will automatically generate a fax order form, which can be printed out and faxed to us on 0115 9589820

By Post

Printed orders generated by the shopping cart can be sent with a cheque or postal order. Please make cheques payable to Stephen-Donald Eyewear and post to:

Sunglasses-Direct
5 Kings Walk
Nottingham
NG1 2AE

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Other notes on using this site

Designer spectacle frame orders

We seriously recommend that when purchasing designer spectacles you do go to an optical outlet. Spectacles do vary in size in various ways and professional guidance is at hand to prevent you buying spectacles that may be too large or too small.

How to use the checkout

Once at the checkout, please follow the on screen instructions. There's a simple form to complete, split into three easy to follow Sections. Please ensure your e-mail address and telephone number is typed in correctly on the order request, this will ensure we can contact you with any queries.

Questions ? Feedback ?

We welcome any questions or feedback about our shopping site. If you have any questions or suggestions about how we can improve your shopping experience whilst using the site, please use our contact form.

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